Grandbet Terms & Conditions

Introduction and Acceptance

These Terms & Conditions form an agreement between the person using the service and Grandbet. References to “Grandbet”, “we”, “us” or “our” mean the operator of the website and its associated services. References to “you”, “your” or “player” mean the individual who registers for or accesses a Grandbet account.

By opening an account, depositing MYR, claiming a promotion, placing a sports wager or playing a casino game, you accept these Terms & Conditions together with any rules displayed for a specific market, game or Grandbet promotion. If you do not accept these provisions, you must stop using Grandbet.

Definitions

For these Terms & Conditions, the following expressions have the meanings stated below:

• Account means a personal Grandbet profile registered and controlled by one eligible player.
• Bet or Wager means a stake placed on a sporting event, casino game or other market offered through Grandbet.
• Bonus means promotional credit, free play, cashback, free spins or another incentive subject to separate conditions.
• Deposit means cleared funds transferred to Grandbet through a supported bank, e-wallet or payment method.
• KYC means identity and account verification checks, including checks concerning age, payment ownership and source of funds.
• Platform means the Grandbet website, mobile interface, sportsbook, casino lobby, wallet and related services.

Account Eligibility and Age Requirements

Grandbet services are available only to individuals aged 21 years or above. You must also have legal capacity to enter into this agreement and must use Grandbet only where online gambling is lawful for you. It is your responsibility to understand and comply with laws or restrictions that apply at your location.

You may not register on behalf of another person, allow a minor to access your account, or create an account using false, incomplete or misleading information. Grandbet may request a MyKad, passport, address record, selfie, payment statement or other reasonable evidence to verify eligibility.

Employees, contractors and persons directly involved in administering a relevant event or market may be restricted from wagering where participation could create an actual or perceived conflict of interest.

Registration, Account Accuracy and Security

A player may hold only one Grandbet account unless Grandbet provides written approval for another arrangement. Duplicate, shared or linked accounts may be restricted while Grandbet reviews identity, payment activity and associated wagering.

You must provide accurate information and keep it current. Your registered name should match the name held by your bank or approved payment provider. You are responsible for protecting your username, password, verification codes and device access. Activity completed through valid account credentials may be treated as authorised unless Grandbet determines that the account was compromised.

If you suspect unauthorised access, stop using the affected device and contact Grandbet support promptly. Grandbet may temporarily secure the account, request a password reset or require renewed KYC checks before restoring access.

Deposits, Payment Methods and Account Balances

Grandbet may support MYR deposits through options such as DuitNow, FPX, Maybank, CIMB, Public Bank, Touch 'n Go eWallet and GrabPay. Availability, minimum amounts, maximum limits and processing times may vary by method and account status. Displaying a payment option does not guarantee that it will remain continuously available.

Payment accounts must normally be held in the player’s own verified name. Grandbet may reject, reverse or investigate third-party payments, disputed transfers, duplicate transactions and deposits that appear inconsistent with normal personal gambling activity.

Grandbet is not a bank or savings service. Funds deposited should be used for genuine betting or casino activity. Attempts to use the platform solely to transfer money, obtain payment rewards or circulate funds without reasonable play may trigger security review.

Incorrect Credits and Technical Errors

If an account is credited incorrectly because of a payment error, duplicated settlement, system fault or manifest mistake, Grandbet may correct the balance. A player must not knowingly wager or withdraw funds credited in error.

Sports Betting, Casino Games and Settlement

A bet is accepted only when confirmed by Grandbet and recorded in the account history. A requested wager may be declined, delayed or offered at revised odds where a price changes before acceptance. Players should review the stake, selection, event, market and displayed odds before confirming a wager.

Sports markets, including EPL, Liga Super Malaysia and UFC markets, are settled using the event result and the specific rules shown for that market. Grandbet may void a bet where an event is cancelled, abandoned, materially rescheduled, incorrectly described or affected by an obvious pricing error. Asian Handicap and Over-Under markets are settled according to the line accepted on the bet slip.

Casino outcomes are determined by the applicable game system or live game result. Published RTP figures describe expected long-term statistical returns and do not predict the result of an individual session. Grandbet does not guarantee that any game, table or jackpot will remain available.

Bonuses, Cashback and Promotions

A Grandbet bonus may be subject to eligibility criteria, wagering requirements, game contribution rates, maximum bet restrictions, expiry periods and maximum cash-out limits. These conditions are part of the offer and apply in addition to this agreement.

Unless an offer states otherwise, bonuses are limited to one per player, household, device, payment method or shared network. Grandbet may withhold a bonus or associated winnings where there is evidence of coordinated play, duplicate accounts, opposite betting, low-risk rollover strategies or other activity intended primarily to extract promotional value.

Withdrawals and Verification

Withdrawal requests must be submitted through an available Grandbet payout method. Where reasonably possible, Grandbet may return funds to the same method used for deposit. The recipient name and account details must correspond with the verified player.

Before processing a withdrawal, Grandbet may verify identity, age, payment ownership, wagering completion, source of funds and account security. Additional checks do not necessarily indicate wrongdoing; they are used to protect players and maintain payment integrity.

E-wallet withdrawals may normally be processed faster than bank transfers, but quoted times are estimates rather than guarantees. Delays may arise from KYC review, banking hours, provider maintenance, incorrect recipient details or unusual account activity. Grandbet may apply published daily, weekly or transaction limits.

Prohibited Conduct and Fair Play

You must not use Grandbet to engage in unlawful, deceptive or abusive conduct. Prohibited activity includes:

• Using another person’s identity, bank account, e-wallet or verification document without lawful authority.
• Operating duplicate accounts or coordinating accounts to manipulate Grandbet promotions, odds or game outcomes.
• Using bots, scripts, automated tools, screen scraping or software intended to interfere with normal platform operation.
• Participating in collusion, match manipulation, chip dumping, payment fraud, chargeback abuse or money laundering.
• Exploiting an obvious pricing error, delayed data feed, game fault or incorrectly credited balance.
• Threatening Grandbet staff, submitting false complaints or attempting to obtain funds through coercion.

Grandbet may investigate suspected breaches and may place reasonable restrictions on an account during that investigation. Relevant records may be retained where required for security, dispute handling or compliance purposes.

Responsible Gambling

Grandbet is an entertainment platform for adults aged 21 and above. Players are expected to set affordable limits, avoid chasing losses and take breaks when gambling is no longer enjoyable. Grandbet may offer deposit limits, cooling-off periods, session controls and self-exclusion.

A self-exclusion request may restrict access for the selected period. Players must not attempt to bypass an exclusion by creating another account or using someone else’s details. More information about safer play and account controls is available on the Responsible Gambling page.

Account Suspension, Restriction and Closure

A player may request account closure, subject to the settlement of pending wagers and completion of necessary security checks. Grandbet may suspend, limit or close an account where it reasonably suspects a breach of these terms, legal restrictions, fraud, harmful gambling behaviour or a threat to platform security.

Where permitted and appropriate, legitimate cleared funds will be returned after outstanding bets, reversals, chargebacks and verification matters are resolved. Grandbet may cancel bonuses and related winnings obtained through a material breach, but decisions will be based on available account and transaction evidence.

Service Availability and Limitation of Liability

Grandbet aims to provide stable access but cannot guarantee uninterrupted service. Availability may be affected by device compatibility, internet connectivity, scheduled maintenance, payment provider outages, cyber incidents or events beyond reasonable control.

To the extent permitted by applicable law, Grandbet is not responsible for indirect loss, loss of opportunity or loss caused by a player’s failure to protect account credentials. Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded.

Players should keep independent records of significant deposits, withdrawals and settled wagers. If account information appears incorrect, the player should raise the issue promptly and provide relevant transaction details.

Privacy, Records and Communications

Grandbet processes personal information for account administration, identity verification, payment processing, security, customer support and service improvement. Details about data categories, retention and player rights are explained in the Privacy Policy.

Operational messages concerning account security, transactions, changes to the service or responsible gambling may be sent using the contact details supplied by the player. Marketing preferences may be managed separately where that option is available.

Changes, Interpretation and Contact

Grandbet may revise these Terms & Conditions to reflect product updates, security needs, payment changes or regulatory requirements. Material changes may be communicated through the platform. Continued use after an updated version takes effect constitutes acceptance of the revised terms.

If part of this agreement is found invalid or unenforceable, the remaining provisions continue to apply. A delay by Grandbet in enforcing a right does not waive that right. Headings are included for navigation and do not limit the meaning of a clause.

Questions about these terms may be submitted to Grandbet customer support through the platform’s live chat. The support email is displayed as plain text: [email protected]. General explanations are also available on the FAQ page.